Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to’s and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Urban Jungle Canberra rights and obligations to each other.

It is an essential pre-condition to you using our website that you agree and accept that Urban Jungle Canberra is not legally responsible for any loss or damage you might suffer related to your use of the website, , whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Urban Jungle Canberra liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website to purchase any alcohol products.


It is the purchasers responsibility to ensure all goods delivered to secure addresses (eg - apartments and units) will be received by the recipient. Alternatively, Urban Jungle Canberra will contact the recipient to arrange appropriate delivery time. All unsuccessful deliveries will result in the goods returned to Urban Jungle Canberra incurring additional fees to the purchaser. Collection of goods from Urban Jungle Canberra is available or the redelivery of goods. The redelivery of goods will incur an additional delivery fee to the purchaser.

Urban Jungle Canberra uses multiple reputable courier companies to deliver physical goods. Deliveries are processed promptly upon receipt of full payment. Delivery times may vary depending on the delivery company chosen. Urban Jungle Canberra is not responsible for goods that are either damaged in transit or not received. Urban Jungle Canberra should be notified immediately of damaged or lost goods. Replacement of damaged or lost items is made at the discretion of Urban Jungle Canberra.


We require acceptance of all quotes no later than 7 days prior to your event.  This is due to the ordering of stock and staff scheduling purposes.

Cancellations of any events seven days or less prior to an event date are non-refundable in full.

Cancellations of more than 7 days prior to your event date may qualify for a refund on those items that have not been purchased by Urban Jungle Canberra along with delivery and installation. Please note some floral varieties do require 2 weeks advance ordering from our suppliers/growers.

All quotes produced by Urban Jungle Canberra are valid for thirty (30) days. Full payment of all Events is required seven (7) days prior to event dates. Events are confirmed upon receiving of payment, unless specified by Urban Jungle Canberra Head of Events. All props provided by Urban Jungle Canberra are the property of Urban Jungle Canberra and provided on a hire only basis, unless purchased by the customer or client Urban Jungle Canberra will collect all hired items, unless specified by Urban Jungle Canberra Head of Events. If props are to be returned by client, this must occur within one (1) week of Event date. If hired items are damaged by customer or client this will incur additional fees to the value of prop.

If collection of hired items occurs outside of business hours, an additional charge will be incurred.

Urban Jungle Canberra reserves the right to photograph all arrangements upon installation for promotional material use.

All quotes produced Urban Jungle Canberra are valid for thirty (30) days. All weddings require a 20% deposit upon confirmation, unless specified by Urban Jungle Canberra Head of Weddings. Full payment of all Weddings is required two (2) weeks prior to Wedding date.

If collection of hired items occurs outside of business hours, an additional charge will be incurred.

Urban Jungle Canberra reserves the right to photograph all arrangements upon installation for promotional material use.

Cancellations made within two (2) weeks of Wedding date will result in loss of the complete payable amount.

All props or hired items provided by Urban Jungle Canberra are the property of Urban Jungle Canberra and provided on a hire only basis, unless purchased by the customer or client. Urban Jungle Canberra collects all props, unless specified by Head of Weddings. If props are to be returned by the client, this must be occur within one (1) week of Wedding date.

All payments made by Visa and MasterCard will incur a 1.5% processing fee, payments made by American Express will result in a 3% processing fee.

Urban Jungle Canberra handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.

Urban Jungle Canberra must be notified within three (3) days of purchase of all refunds or returns. Urban Jungle Canberra will not accept returns based on change of mind or design. In cases of flowers perishing within three (3) days of purchase and all care instructions have been followed or if Urban Jungle Canberra produced the incorrect goods, Urban Jungle Canberra will provide a replacement or gift certificate. The value of the gift certificate or replacement is at the discretion of Urban Jungle Canberra. Urban Jungle Canberra reserves the right to request images of original goods for our records. Replacement flowers will not be sent if the original goods have been disposed of or images have not been produced.

Urban Jungle Canberra may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Urban Jungle Canberra and the owners of those websites. Urban Jungle Canberra takes no responsibility for any of the content found on the linked websites.

Urban Jungle Canberra website may contain information provided by third parties for which Urban Jungle Canberra accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

To the fullest extent permitted by law, Urban Jungle Canberra absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Urban Jungle Canberra gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of Urban Jungle Canberra to bear any entire costs of servicing, repairs, or correction. The applicable law in your state of territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

At Urban Jungle Canberra we are committed to protecting your privacy. Our secure servers protect all information we receive from our customers. Urban Jungle Canberra respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers.’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data collects is secured against unauthorised use or access. We do not store credit card information on our servers.

Urban Jungle Canberra does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

Urban Jungle Canberra may be required, in certain circumstances, to disclose information in good faith and where Urban Jungle Canberra is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of Urban Jungle Canberra, our customers or third parties.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.